Support Tickets Changelog

Version 1.1.1 - Released on 2026-08-19

Improved: WordPress compatibility metadata now reflects testing through WordPress 7.1.

New: Adds a full live support chat experience with customer chat widget, launcher button, realtime sidecar support, ticket fallback, availability, typing indicators, and page context.
New: Adds the agent chat console with inbox triage, session search and filters, customer/session metadata, canned replies, agent alerts, satisfaction ratings, SLA metrics, business-hours awareness, and agent time logging.
New: Supports live chat attachments with safer thumbnail rendering.
Fix: Repairs chat follow-up delivery, widget scrolling, fetch loops, validation blockers, sidecar bootstrapping, shortcode asset loading, site-admin session access, duplicate reply notifications, and ticket mutation permissions.
Improved: Polishes the live chat widget and admin console while hardening Workerman deployment, chat table registration, build output handling, and pre-WordPress autoload safety.

Fix: Resolve fatal Call to undefined function BerlinDB\Database\wp_should_upgrade_global_tables() on admin pageloads under WordPress 7.0 and unpatched parent-plugin BerlinDB bundles. Our Table/Query classes now extend the parent plugin's WP_Ultimo\Database\Engine\{Table,Query} wrappers, which override is_upgradeable() with always-loaded is_main_network() / is_main_site() checks instead of depending on wp-admin/includes/upgrade.php.
Fix: Vendor autoloader is now non-fatal in Bedrock environments — dependencies already loaded by a root autoloader are skipped gracefully instead of causing a fatal.
Improved: Align database class hierarchy with the parent plugin convention ($prefix = 'wu' inherited from Engine\Table). Final table names are unchanged (wp_wu_support_tickets, etc.) — no data migration required.

Improved: Removed vendor/ directory from Git tracking (already covered by .gitignore), reducing repository size
Improved: Tested up to WordPress 7.0

Fix: Accept null values in nullable ticket model setters
Fix: Store all tickets in global network-wide tables for proper multisite support
Fix: Hide staff fields and fix blank-page redirect on customer new-ticket form
Fix: Replace undefined add_meta() calls with correct update_meta() for metadata storage
Fix: Replace unregistered capability check with correct wu_view_all_support_tickets
Fix: Add missing AJAX handlers for ticket status, assignment, and quick-edit actions
Fix: Correct method name for staff response detection in ticket views
Fix: Consolidate duplicate reply handlers and align nonce action names
Fix: Add missing frontend view for [wu_submit_ticket] shortcode
Fix: Add missing user_id column and fix Support_Ticket::get_user_id() method
Fix: Remove extra double-quote in priority filter option tag
Fix: Add network admin ticket management panel for super admins
Improved: Consolidate admin CSS into a single external stylesheet
Improved: Remove Settings submenu from subsite admin menu
Improved: Conditionally load frontend assets only on support ticket pages
Improved: Skip plugin autoloader when Bedrock root autoloader already loaded dependencies

Added: Full ticket viewing functionality for admin and frontend
Added: AJAX handler for ticket reply submissions
Added: Support for ticket reply functionality with proper form handling
Added: Proper notice display for ticket submissions and replies in admin
Added: Automatic ticket association with current user for customer self-submissions
Added: Security enhancement to prevent customers from overriding ticket ownership
Added: Missing helper functions (wu_format_date, wu_user_can_view_ticket, etc.)
Added: Proper file attachment download and handling
Added: Email notification system for ticket replies and status changes
Fixed: Ticket reply form now includes necessary ticket ID
Fixed: Notice visibility issues in admin ticket views
Fixed: Syntax errors in support ticket functions
Improved: Database structure with proper query and schema classes for responses and attachments
Improved: Migration to real properties instead of attributes for ticket models