Description
Support Tickets is a powerful addon for Ultimate Multisite that adds a comprehensive support ticket system to your WordPress network. Perfect for SaaS platforms, WaaS (Website as a Service) providers, and multisite networks that need to provide customer support at both the network and individual site levels.
= Why Choose Support Tickets? =
- Multi-Level Support: Network admins handle network-wide tickets while site owners manage their own customer support
- Professional Workflow: Complete ticket lifecycle management with priorities, statuses, and assignments
- Customer Experience: Beautiful, responsive interface that makes it easy for customers to get help
- Secure & Reliable: Built with WordPress security best practices and optimized database performance
- Seamless Integration: Works perfectly with Ultimate Multisite’s customer and site management
= Key Features =
Complete Ticket Management
- Unique ticket numbering system for easy reference
- Configurable priority levels (Low, Normal, High, Critical)
- Comprehensive status workflow (Open, In Progress, Waiting, Resolved, Closed)
- Ticket categorization (General, Technical, Billing, Feature Request, Bug Report)
- Assign tickets to support agents with optional auto-assignment
Threaded Conversations
- Full conversation threading for ticket replies
- Distinct styling for staff and customer responses
- Private staff notes that customers can’t see
- Real-time AJAX-powered interface
- Modern text editor with formatting options
File Attachments
- Secure file upload with drag-and-drop support
- Configurable file type and size restrictions
- Advanced security with malicious file detection
- Protected downloads with access controls
Smart Notifications
- Automatic email alerts for new tickets, replies, and status changes
- Customizable email templates
- Role-based notifications for staff and customers
- Dynamic template variables for personalized messages
Powerful Admin Interface
- Advanced ticket list with sorting and filtering
- Quick edit for status, priority, and assignments
- Bulk actions for efficient management
- Statistics dashboard with performance metrics
- Comprehensive settings panel
Beautiful Customer Portal
- Clean, responsive interface on all devices
- Mobile-first design
- Advanced search and filtering
- Modern editor with formatting toolbar
- Easy-to-use ticket submission forms
Flexible Integration
- Use shortcodes or Ultimate Multisite UI elements
- Display ticket forms and lists anywhere on your site
- Works seamlessly with multisite network structure
- Extensible with hooks and filters
= Perfect For =
- SaaS platforms needing customer support
- WaaS providers managing multiple client sites
- Membership sites with tiered support
- Network administrators managing multiple brands
- Site owners providing customer service
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